International Grievance Procedure


Katikati College has agreed to observe and be bound by the "Code of Practice for the Pastoral Care of International Students" published by the Ministry of Education.

Copies of the Code are available on request from Katikati College or from the NZQA Web site at | www.nzqa.govt.nz

A summary of the "Code of Practice for the Pastoral Care of International Students" can be read | HERE.


Katikati College International Student Grievance Procedure

Katikati College will ensure at all times that International students are well informed, safe and properly cared for. Students and or their agents/parents will receive a copy of the grievance procedure


Rights and Responsibilities of the International Student

The Grievance Policy allows international students to have the opportunity to present any grievance related to the Code and for it to be dealt with in a just manner. It is the responsibility of the International Student to inform Katikati College in writing of any alleged breach of the Code.

Rights and Responsibilities of the School:

Katikati College will act fairly and assess all written grievances that breach the Code. If an agreement cannot be reached between Katikati College and the complainant, the internal procedure (see below) will apply.

Situations which will be dealt with under the Policy

The Grievance Policy applies to Katikati College and includes:

Classrooms and grounds and approved field trips
Home stay environment
Extra-curricular activities supervised by Katikati College staff
But specifically excludes:

Social activities
Personal travel
Any behaviour that contravenes Katikati College Code of Conduct


Internal Procedure

The student gives the written grievance to the International Student Manager stating which section(s) of the Code have been breached.
Within three school days a meeting will be arranged between the International Student Manager and the student.
A registered interpreter will be offered to the student.
The Head of the International Department will attend this meeting to record the discussion.
The International Student is allowed to have one support person attend this meeting with them, eg guardian, counselor. This support person may be arranged by the school if it is thought to be in the best interests of the student.
If the problem is resolved, written notification will be given to the student and both parties will sign off on the grievance.
If the problem is unresolved, the grievance will then be given to the Principal who will act as a mediator. This meeting will be attended by the International Student Manager, Principal, Student and support person.
If the problem is resolved, written notification will be given to the student and both parties will sign off on the grievance.
If the problem is unresolved, the student will be advised to write to NZQA.
The school process will be completed within a maximum of one calendar month.
The grievance process will be reviewed annually by revisiting individual cases to ensure that the process followed by Katikati College is fair.

NZQA dispute resolution scheme

If you believe the school has breached the Code of Practice and you have not been able to settle the matter following the school’s internal procedures, you may bring the matter to the Dispute resolution scheme via NZQA.

How to make a complaint:

http://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/int-students-make-a-complaint.pdf


Contacting NZQA


You can download the complaint form from | www.nzqa.govt.nz
And send to:

The Complaints officer
New Zealand Qualification Authority
P O Box 1160
Wellington 6140

Or email with any supporting evidence | schoolcode.enquiries@nzqa.govt.nz
Reviewed 25.11.16 – No cases to revisit.